MAKE A REQUEST:  

URBN LEAF PRIVACY POLICY

At Urbn Leaf, we value the trust you place in us and take all legal and personal privacy concerns seriously. This Urbn Leaf Privacy Policy (the “Policy”) outlines what personal information we may collect when you visit our retail stores, website, or mobile application, how we use the information, your rights under the California Consumer Privacy Act (the “Act”), and how you can make requests for disclosure or deletion of any information collected, among other things. Any references in this Policy to a “consumer”, “consumers”, or any rights with regard to the same, may apply to California residents only. We reserve the right to change this Policy at any time. We will notify you of any changes to this Policy by sending notice to the primary email address and/or telephone number specified in your account, and/or by a prominent notice on our website and/or retail stores. You should periodically check our website and this Policy for updates. You acknowledge that your continued use of our services (e.g., by visiting our website or retail store) after we publish or send a notice about our changes to this Policy means that any collection, use and sharing of your personal information is subject to the updated Policy.

1. Personal Information Collected by Urbn Leaf.

A. Categories and Specific Types of Personal Information Collected.

When visiting or making a purchase at one of our retail stores, website, or mobile application, Urbn Leaf may collect certain categories and specific types of personal information for certain business or commercial purposes, as set forth below:
  • Contact Information, such as your full name, phone number, mailing address, and email address, which may be collected to ensure legal compliance, improve consumer experience, improve general business operations, and/or for consumer notification purposes;
  • Purchase Information, such as products or merchandise you purchase, and details of any financial transactions (e.g., amount, currency, and method of payment), which may be collected to ensure consumer safety and legal compliance, improve consumer experience, and/or improve general business operations;
  • Preference Information, such as your contact and marketing preferences and/or merchandise/product interests, which may be collected to improve consumer experience when visiting our website or our retail stores;
  • Call Recordings, such as information shared on a telephone call made to Urbn Leaf, which may be collected to ensure legal compliance, improve consumer experience when visiting our website or our retail stores, and/or improve general business operations;
  • Demographic Information, such as gender, ethnicity, age, ZIP code, or other information, which may be collected to ensure legal compliance, improve consumer experience when visiting our website or our retail stores, and/or improve general business operations;
  • Video or Photographic Information, such as those taken when visiting one of our stores, which may be collected for security, fraud, loss prevention, and/or other legal or compliance purposes, to ensure consumer safety, and/or to improve general business operations;
  • Driver’s License, Passport, and any Details Included on a Valid Form of ID, such as driver’s license number, passport number, eye color, hair color, and height, which may be collected to ensure legal compliance, improve consumer experience, and/or improve general business operations;
  • Medical Cannabis Recommendations, such as a physician’s recommendation for medical cannabis and any details revealed thereon, including the name of the recommending physician, date of issuance and expiration date, which may be collected to ensure legal compliance, improve consumer experience when visiting our website or our retail stores, and/or improve general business operations;
  • Online Account Information, such as your username, registered email address, shipping address, and billing address, which may be collected to ensure legal compliance, improve consumer experience, improve general business operations, and/or for consumer notification purposes; and
  • Device and/or Browsing Information, such as certain automatically collected information as provided by the tablet, phone, computer, or other device used to call our retail store, or access our website or mobile application, online browsing activity on our website or mobile application, IP addresses, unique device identifiers, cookie identifiers, device and browser settings and information, and internet service provider information. Other automatically collected information may also include when and how the website or mobile application were accessed and the time of such visit, and how you browse and use our website and mobile application, which may be collected to ensure legal compliance, improve consumer experience when visiting our website or our retail stores, and/or improve general business operations.

B. Retail Stores.

When visiting an Urbn Leaf retail store, we may collect (i) a copy of the form of identification provided by you, which is used to establish that you are of legal age under the laws of the State of California to patronize a retail cannabis store, and (ii) if applicable, a copy of the form of any medical cannabis recommendation provided by you, which is used to establish your status as a medical cannabis patient under the laws of the State of California. As such, any personal information provided on such forms of identification may be collected by us, including but not limited to, your full name, mailing address, passport number, driver’s license number, gender, age and/or birthdate, eye color, hair color, height, and, if applicable, the name of your recommending physician, the recommendation’s date of issuance, and the recommendation’s expiration date. We may also collect information with regard to the items you purchased, and may collect surveillance video or photographs of the retail store premises (including any patrons thereon). Further, we may collect information relating to any calls made to a retail store, contact and marketing preferences, brand and merchandise interests, and demographic information.

C. Website and/or Mobile Application.

When visiting or making a purchase on the Urbn Leaf website located at https://urbnleafprod.wpengine.com/, or through our mobile application, we may collect personal information such as your full name, age and/or birthdate, billing address, shipping address, email address, phone number, purchase history, username, contact and marketing preferences, brand and merchandise interests, and demographic information. Further, our website may also automatically collect personal information such as information provided by the tablet, phone, computer, or other device accessing our website, online browsing activity on our website, IP addresses, unique device identifiers, cookie identifiers, device and browser settings and information, and internet service provider information. Credit card transactions and order fulfillment are handled by established third-parties, which will receive only the information required to verify and authorize your credit card or other payment information and to process and ship your order (if applicable). We encrypt this information using industry-standard technology, but use of your credit card information is governed by the General Terms of Service and Privacy and Security Policies of Square, i.e., Square, Inc. Square Capital, LLC, and/or Cash App Investing LLC, who helps process those transactions. For more information, please see Square’s General Terms of Service at https://squareup.com/us/en/legal/general/ua and Privacy and Security Policies at https://squareup.com/help/us/en/article/3796-privacy-and-security.

D. Social Media.

If you visit or subscribe to an Urbn Leaf social networking profile, such as Twitter, Facebook, YouTube, and/or Instagram, we may also (i) collect information provided to us by the social networking site including your name, email address, birthday, geographic location, gender, network, user ID, and any information you have made public on your social networking account, (ii) automatically obtain information about how you use our services, and (iii) collect some technical information from your device such as your IP address, geo-location, browser, operating system and application version, language, type of device, and manufacturer, and your device operating system version.

2. Use of Personal Information by Urbn Leaf.

The personal information described under Section 1 of this Policy may be collected, transferred, or sold (i) to ensure compliance under local and state law, (ii) to defend and protect consumers, Urbn Leaf, service providers, or thirdparties from harm or in legal proceedings, (iii) to enhance consumer experience by improving our retail stores, website and/or mobile application by considering consumer preferences (e.g., in order to suggest products or services we believe a consumer might appreciate, to respond to any consumer queries, to personalize and customize the consumer experience, and to obtain analytics in order to improve our retail operations, our website, and mobile application), (iv) to protect our security and the security of our consumers, employees, and property, (v) to respond to subpoenas, government requests, lawsuits, and court orders, (vi) to notify you of product recalls or safety issues, (vii) for other safety, security, fraud, loss prevention, incident reporting, and operational purposes, and (viii) as a result of a merger, acquisition, reorganization or similar transaction. In furtherance of the foregoing, such information may be shared or disclosed, as necessary, amongst Urbn Leaf’s affiliates (including but not limited to, any of our subsidiaries, agents, contractors, or employees) in order to improve general business operations, to certain regulatory authorities (including but not limited to, the Bureau of Cannabis Control, the California Department of Food and Agricultures, and/or the California Department of Public Health) in order to ensure legal compliance, and certain service providers (including but not limited to, technology and software platforms) in order to ensure legal compliance, facilitate deliveries, improve consumer experience, and improve general business operations.

3. Your Rights.

A. Disclosure of Personal Information.

A consumer whose personal information is collected by Urbn Leaf has the right to request that we disclose the below:
  • The categories of personal information that we have collected about the consumer, that we have sold about the consumer, and that we have collected and/or disclosed about the consumer for a business purpose;
  • The categories of sources from which such personal information is collected;
  • The business or commercial purpose for collecting, disclosing or selling such personal information;
  • The categories of third parties with whom we share personal information with, or sell personal information to, by category or categories of personal information for each third party to whom the personal information was sold or disclosed for a business purpose; and
  • The specific pieces of personal information we have collected about the consumer.
Consumers may make a request that Urbn Leaf disclose any of the above pursuant to the procedures outlined under Section 5 of this Policy. Upon receipt of the consumer’s request, Urbn Leaf shall disclose to the consumer such information, except in certain circumstances exempted by the Act, e.g., where disclosure would violate an evidentiary privilege under California law and/or prevent Urbn Leaf from providing the personal information of a consumer to a person covered by an evidentiary privilege under California law as part of a privileged communication. In response to any request for disclosure of personal information, we will provide you with any such information obtained in the 12-month period preceding such request, within 45 days of such request, subject to any reasonable extensions provided under the Act, free of charge, provided that no more than two requests by any consumer within a 12-month period will be processed.

B. Deletion of Personal Information.

Consumers may make a request that Urbn Leaf delete personal information it has collected pursuant to the procedures outlined under Section 5 of this Policy. In response to any request for the deletion of personal information, we will act upon such request as soon as feasibly possible, and will direct any service providers (if applicable) to delete such information from their records, free of charge, provided that any such deletions may not be carried out to the extent (1) it would restrict Urbn Leaf’s ability to (i) comply with federal, state, or local laws, (ii) comply with civil, criminal, or regulatory inquiry, investigation, subpoena, or summons by federal, state, or local authorities; (iii) cooperate with law enforcement agencies concerning conduct or activity that the business, service provider, or third party reasonably and in good faith believes may violate federal, state, or local law; (iv) exercise or defend legal claims; (v) collect, use retain, sell, or disclose consumer information that is deidentified or in the aggregate consumer information; (vi) collect or sell a consumer’s personal information if every aspect of the commercial conduct takes place wholly outside of California; or (2) such information is necessary for Urbn Leaf to maintain the consumer’s personal information in order to (i) complete the transaction for which the personal information was collected, provided a good or service requested by the consumer, or reasonably anticipated within the context of Urbn Leaf’s ongoing business relationship with the consumer, or otherwise perform a contract between the business and the consumer; (ii) detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity; (iii) debug to identify and repair errors that impair existing intended functionality; (iv) exercise free speech, ensure the right of another consumer to exercise his or her free speech, or exercise another right provided for by law; (v) comply with the California Electronic Communications Privacy Act; (vi) engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when Urbn Leaf’s deletion of the information is likely to render impossible or seriously impair the achievement of such research, if the consumer has provided informed consent; (vii) enable solely internal uses that are reasonably aligned with the expectations of the consumer based on the consumer’s relationship with the business; (viii) comply with a legal obligation; or (ix) otherwise use the consumer’s personal information, internally, in a lawful manner that is compatible with the context in which the consumer provided the information.

C. Opt-Out of Sale.

Consumers have the right to direct a business that sells personal information about the consumer to third parties not to sell the consumer’s personal information, i.e., by receiving explicit notice that such information may be sold and by being provided an opportunity to opt out of any such third-party sale. Further, if a business receives direction from a consumer not to sell its personal information, unless the consumer provides express authorization thereafter, any such business shall be prohibited from selling the consumer’s personal information. You may request Urbn Leaf to refrain from selling any of your personal information by providing us with your full name, birthdate, mailing address, and email address through our “Do Not Sell My Personal Information” web page at https://urbnleafprod.wpengine.com/request-to-opt-out-of-sale-of-personal-information/. You can also make a request to opt-out of sales of your personal information by (i) visiting us in person at any of our retail stores, (ii) calling our toll-free number at (877) 640-5630, or (iii) emailing us at [email protected], and by providing us with your full name, birthdate, mailing address, and email address. In the event you wish to opt-in to sale of your personal information after exercising a request to opt-out, you may make a request to opt-in through our website at https://urbnleafprod.wpengine.com/request-to-opt-in-to-sale-of-personal-information/ and by providing us with your full name, birthdate, mailing address, and email address. A request made on behalf of a consumer will be accepted if we are provided with a notarized letter signed by the consumer designating the person making such request as their authorized agent for the purposes of exercising their rights under the California Consumer Privacy Act. Any request by an authorized agent must also include the authorized agent’s name, birthdate, mailing address, and email address. In response to any request by a consumer to opt-out of sale of their personal information to third parties, Urbn Leaf shall act upon such request as soon as feasibly possible, shall notify all third parties to whom it has sold the personal information of the consumer within ninety (90) days and instruct them not to further sell such information, and shall notify the consumer once the foregoing is completed. Urbn leaf shall refrain from selling the consumer’s personal information after its receipt of the consumer’s request, unless the consumer subsequently provides express authorization for the sale of the consumer’s personal information.

D. Non-Discrimination.

A consumer has the right to not be discriminated against because of its exercise of any of its rights under the Act, provided that a business may charge a consumer a different price or rate, or provide a different level or quality of goods or services to the consumer, if such difference is reasonably related to the value provided to the consumer by the consumer’s data.

4. Financial Incentives of Disclosing Personal Information.

A. Notice of Financial Incentives.

We want to create rewarding experiences that place cash back in your pocket. This notice provides you with information regarding any financial incentive or price or service difference that we may provide in exchange for your personal information. Urbn Leaf may offer financial incentives, including payments to consumers as compensation, for the collection, disclosure and/or sale of their personal information. Urbn Leaf may also offer a different price, rate, level, or quality of goods or services to the consumer if that price or difference is directly related to the value provided to the consumer by the consumer’s data. Only consumers that provide us with their phone number and email address (in addition to the personal information described under Section 1.B. of this Policy) will be eligible to participate in our rewards program and receive credits back on their purchase(s), receive alerts about our latest bargains, and/or receive other price or service differences. You can make a request to opt-in to any of our financial incentives by (i) visiting us in person at any of our retail stores, (ii) calling our toll-free number at (877) 640-5630, (iii) emailing us at [email protected], or (iv) making a request to opt-in through our website at https://urbnleafprod.wpengine.com/request-to-opt-in-to-financial-incentives/, and providing us with your full name, phone number, and email address. We may provide further financial incentives to military personnel (veterans and active duty), students, seniors, teachers, disabled persons, caregivers, and vendors, subject to any person providing evidence of their status in one of any such groups. The amount or nature of any financial incentive, reward, credit, alert, bargain, or service difference related to submission and use of consumer personal information is based upon our reasonable but sole determination of the estimated value of such information, which takes into consideration, without limitation, estimates regarding the anticipated revenue generated from such information, the anticipated expenses which might be incurred in the collection, storage, and use of such information in the operation our business, and other relevant factors related to the estimated value of such information to our business, as permitted under the California Consumer Privacy Act. If you subsequently wish to withdraw from any financial incentive or price or service difference, please make a request by (i) visiting us in person at any of our retail stores, (ii) calling our toll-free number at (877) 640-5630, or (iii) emailing us at [email protected], and provide us with your full name, birthdate, mailing address, and email address, and indicate you would like to “withdraw from any financial incentive or price or service difference”.

5. Make a Request.

A. Request Disclosure or Deletion of Personal Information.

You may request Urbn Leaf to disclose or delete personal information it has collected by providing us with your full name, birthdate, mailing address, email address, and the last four (4) digits of your social security number, either by visiting us in person at any of our retail stores, or by contacting us at the tollfree number, email address, or website links below. A request on behalf of a consumer will be accepted if we are provided with a notarized letter signed by the consumer designating the person making such request as their authorized agent for the purposes of exercising their rights under the California Consumer Privacy Act. Any request by an authorized agent must also include the authorized agent’s name, birthdate, mailing address, and email address. In the event we are unable to authenticate the identity of a consumer based on the information provided in a request, Urbn Leaf may deny the request (in part or in full) or require that other personal information be provided for fraud-prevention and security purposes.

B. Request to Opt-out of Sales of Personal Information.

You may request Urbn Leaf to refrain from selling any of your personal information by providing us with your full name, birthdate, mailing address, and email address, either by visiting us in person at any of our retail stores, or by contacting us at the toll-free number, email address, or “Do Not Sell My Personal Information” website link below. A request on behalf of a consumer will be accepted if we are provided with a notarized letter signed by the consumer designating the person making such request as their authorized agent for the purposes of exercising their rights under the California Consumer Privacy Act. Any request by an authorized agent must also include the authorized agent’s name, birthdate, mailing address, and email address. In the event we are unable to authenticate the identity of a consumer based on the information provided in a request, Urbn Leaf may deny the request (in part or in full) or require that other personal information be provided for fraud-prevention and security purposes.

6. Additional Information and Contacting Us.

For additional information on privacy practices of Urbn Leaf, please use the following links:
  • Urbn Leaf Privacy Policy (en Español) (link coming soon)
  • Urbn Leaf Policies for Disabled Persons (link coming soon)
If you have questions about this Policy or our privacy practices, please contact us at: Attn: Urbn Leaf Privacy 1295 W. Morena Blvd. San Diego, CA 92110 (877) 640-5630 [email protected]urbnleaf.com

7. Updates to This Policy.

We may make changes to this Policy to the extent required or permitted by law. If any material changes are made to this Policy, we will notify you by posting an updated Policy in our stores, on our website, and on our mobile application. In the event of any such update, we will also update the effective date of this Policy.   This Policy is effective as of January 1, 2020.