URBN LEAF PRIVACY POLICY

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At Urbn Leaf, we value the trust you place in us and take all legal and personal privacy concerns seriously. This Urbn Leaf Privacy Policy (the “Policy”) outlines what personal information we may collect when you visit our retail stores, website, or mobile application, how we use the information, your rights under the California Consumer Privacy Act (the “Act”), and how you can make requests for disclosure or deletion of any information collected, among other things. Any references in this Policy to a “consumer”, “consumers”, or any rights with regard to the same, may apply to California residents only. We reserve the right to change this Policy at any time. You acknowledge that your continued use of our services (e.g., by visiting our website or retail store) after we publish or send a notice about our changes to this Policy means that any collection, use and sharing of your personal information is subject to the updated Policy.

Personal Information Collected by Urbn Leaf

Categories and Specific Types of Personal Information Collected.

When visiting or making a purchase at one of our retail stores, website, or mobile application, Urbn Leaf may collect certain categories and specific types of personal information for certain business or commercial purposes, as set forth below:

  • Contact Information, such as your full name, phone number, mailing address, and email address, which be collected to ensure legal compliance, improve consumer experience, improve general business operations, and for consumer notification purposes;
  • Purchase Information, such as products or merchandise you purchase, and details of any financial transactions (e.g., amount, currency, and method of payment), which be collected to ensure consumer safety and legal compliance, improve consumer experience, and improve general business operations;
  • Preference Information, such as your contact and marketing preferences and merchandise/product interests, which be collected to improve consumer experience when visiting our website or our retail stores;
  • Call Recordings, such as information shared on a telephone call made to Urbn Leaf, which be collected to ensure legal compliance, improve consumer experience when visiting our website or our retail stores, and improve general business operations;
  • Demographic Information, such as gender, ethnicity, age, ZIP code, or other information, which be collected to ensure legal compliance, improve consumer experience when visiting our website or our retail stores, and improve general business operations;
  • Video or Photographic Information, such as those taken when visiting one of our stores, which be collected for security, fraud, loss prevention, and other legal or compliance purposes, to ensure consumer safety, and to improve general business operations;
  • Driver’s License, Passport, and any Details Included on a Valid Form of ID, such as driver’s license number, passport number, eye color, hair color, and height, which be collected to ensure legal compliance, improve consumer experience, and improve general business operations;
  • Medical Cannabis Recommendations, such as a physician’s recommendation for medical cannabis and any details revealed thereon, including the name of the recommending physician, date of issuance and expiration date, which be collected to ensure legal compliance, improve consumer experience and improve general business operations;
  • Online Account Information, such as your username, registered email address, shipping address, and billing address, which be collected to ensure legal compliance, improve consumer experience, improve general business operations, and for consumer notification purposes; and
  • Device and Browsing Information, such as certain automatically collected information as provided by the tablet, phone, computer, or other device used to call our retail store, or access our website or mobile application, online browsing activity on our website or mobile application, IP addresses, unique device identifiers, cookie identifiers, device and browser settings and information, and internet service provider information. Other automatically collected information may also include when and how the website or mobile application were accessed and the time of such visit, and how you browse and use our website and mobile application, which can be collected to ensure legal compliance, improve consumer experience when visiting our website or our retail stores, and improve general business operations.
 

Retail Stores

When visiting an Urbn Leaf retail store, we may collect (i) a copy of the form of identification provided by you, which is used to establish that you are of legal age under the laws of the State of California to patronize a retail cannabis store, and (ii) if applicable, a copy of the form of any medical cannabis recommendation provided by you, which is used to establish your status as a medical cannabis patient under the laws of the State of California. As such, any personal information provided on such forms of identification may be collected by us, including but not limited to, your full name, mailing address, passport number, driver’s license number, gender, age and birthdate, eye color, hair color, height, and, if applicable, the name of your recommending physician, the recommendation’s date of issuance, and the recommendation’s expiration date. We may also collect information with regard to the items you purchased, and may collect surveillance video or photographs of the retail store premises (including any patrons thereon). Further, we may collect information relating to any calls made to a retail store, contact and marketing preferences, brand and merchandise interests, and demographic information.

 Website and Mobile Application

When visiting or making a purchase on the Urbn Leaf website, or through our mobile application, we may collect personal information. Further, our website may also automatically collect personal information such as information provided by the tablet, phone, computer, or other device accessing our website, online browsing activity on our website, IP addresses, unique device identifiers, cookie identifiers, device and browser settings and information, and internet service provider.

Cookies 

We use cookies to improve your experience while you’re with us, for traffic analytics, and advertising. By continuing to browse our site you’re agreeing to our use of cookies. This policy outlines what cookies we use, how we use them, and information on how to manage your cookie settings or opt out. 

 

What are cookies?

Cookies are small text files which are transferred to your computer or mobile when you visit a website or app.

 

How and why do we use cookies?

Our website uses cookies to obtain your IP address, browser information, and information about the technology you use to interact with us. These cookies enable you to use our shopping cart to purchase Urbn Leaf Products, to personalize your experience on our site, tell us which parts of our website our users engage with, help us measure the effectiveness of ads and web searches, and give us insights into user behavior on the website.

When applicable we analyze this information to improve our website, improve the products and services we provide, and to protect us and you from malicious web activity. We may share this information with third parties. Those third parties and their respective privacy policies are as follows:

  • Google Analytics
  • Alpine
  • Iheart Jane
  • Surfside.io 
 

How can I opt out of cookies?

You are in control of what cookies are used. To manage your cookie settings, click here.  Please be aware that opting out of cookies may impact your experience on our site and with UrbnLeaf.com in general.  To opt out of cookies, please visit your browser settings. 

Notice of Financial Incentives

We want to create rewarding experiences that place cash back in your pocket. This notice provides you with information regarding any financial incentive or price or service difference that we may provide in exchange for your personal information. Urbn Leaf may offer financial incentives, including payments to consumers as compensation, for the collection, disclosure and sale of their personal information. Urbn Leaf may also offer a different price, rate, level, or quality of goods or services to the consumer if that price or difference is directly related to the value provided to the consumer by the consumer’s data. Only consumers that provide us with their phone number and email address (in addition to the personal information described in this Policy) will be eligible to participate in our rewards program and receive credits back on their purchase(s), receive alerts about our latest bargains, and receive other price or service differences. We may provide further financial incentives to military personnel (veterans and active duty), students, seniors, teachers, disabled persons, caregivers, and vendors, subject to any person providing evidence of their status in one of any such groups. The amount or nature of any financial incentive, reward, credit, alert, bargain, or service difference related to submission and use of consumer personal information is based upon our reasonable but sole determination of the estimated value of such information, which takes into consideration, without limitation, estimates regarding the anticipated revenue generated from such information, the anticipated expenses which might be incurred in the collection, storage, and use of such information in the operation our business, and other relevant factors related to the estimated value of such information to our business, as permitted under the California Consumer Privacy Act. If you subsequently wish to withdraw from any financial incentive or price or service difference, please submit a request.

 Social Media

If you visit or subscribe to an Urbn Leaf social networking profile, such as Twitter, Facebook, YouTube, and Instagram, we may also (i) collect information provided to us by the social networking site including your name, email address, birthday, geographic location, gender, network, user ID, and any information you have made public on your social networking account, (ii) automatically obtain information about how you use our services, and (iii) collect some technical information from your device such as your IP address, geo-location, browser, operating system and application version, language, type of device, and manufacturer, and your device operating system version.

Use of Personal Information by Urbn Leaf

The personal information described in this Policy may be collected or transferred i) to ensure compliance under local and state law, (ii) to defend and protect consumers, Urbn Leaf, service providers, or third–parties from harm or in legal proceedings, (iii) to enhance consumer experience by improving our retail stores, website and mobile application by considering consumer preferences (e.g., in order to suggest products or services we believe a consumer might appreciate, to respond to any consumer queries, to personalize and customize the consumer experience, and to obtain analytics in order to improve our retail operations, our website, and mobile application), (iv) to protect our security and the security of our consumers, employees, and property, (v) to respond to subpoenas, government requests, lawsuits, and court orders, (vi) to notify you of product recalls or safety issues, (vii) for other safety, security, fraud, loss prevention, incident reporting, and operational purposes, and (viii) as a result of a merger, acquisition, reorganization or similar transaction. 

Sharing Personal Information

We may disclose your personal information to a third party for a business purpose.  When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

We disclose your personal information for a business purpose to the following categories of third parties:

  • Our affiliates.
  • Service providers.
  • Third parties to whom you or your agents authorize us to disclose your personal information in connection with products or services we provide to you.
  • Regulatory authorities (including but not limited to, the Department of Cannabis Control, the California Department of Food and Agricultures, and the California Department of Public Health) in order to ensure legal compliance.

How We Sell Your Information 

In the preceding twelve months we have not sold personal information. We do not sell personal information, but we recognize that the CCPA defines “personal information” in such a way that making available identifiers linked to you for a benefit may be considered a “sale.”

Your Rights

Access to Specific Information and Data Portability Rights 

Subject to certain exceptions, if you are a California resident you have the right to request a copy of the personal information that we collected about you during the 12 months before your request. Once we receive your request and verify your identity, we will disclose to you:

  • The categories of personal information we have collected about you;
  • The categories of sources for the personal information we have collected about you;
  • Our business or commercial purpose for the information collection;
  • The categories of third parties with whom we share that personal information;
  • The specific pieces of personal information we collected about you;
  • Deletion Request Rights – You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions.

Opt-Out

 As described in “How We Sell Your Information” above, California residents have the right to opt-out of having their personal information sold.

Non-Discrimination 

California residents may not receive discriminatory treatment by the business for exercising your CCPA rights.

Disclosure Requests and Deletion Rights 

To exercise your rights for disclosure and deletion described above as a California resident, please submit a verifiable consumer request to us by either: submitting this form, or emailing us at privacy[email protected] 

Use of an Authorized Agent to Submit a Request 

Only you or an authorized agent may make a verifiable consumer request related to your personal information as a California consumer, twice within a 12-month period. The verifiable consumer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

Responding to Requests

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

We will respond to a verifiable consumer request within 45 days of its receipt.  If we require more time (up to 90 days), we will inform you of the reason and extension period in writing via email or mail as indicated on the submitted request.

Note: We may be unable to complete requests due to various factors such as inability to verify identity, duplicate requests, or no information is found. Requests may be denied, in whole or in part, because of a conflict with federal or state law, or an exception under the act.

Changes to Our Privacy Notice

We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will notify you through a notice on our website homepage and update the effective date of this Policy.  This Policy is effective as of November 23, 2021. 

Contact Information

If you have any questions or comments about our Privacy Policy, please contact us at: [email protected] or submit a request using the form below.

Request Form